General Terms and Conditions Citronpieces.com

Table of contents:

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and performance
Article 12 - Payment
Article 13 - Complaints procedure
Article 14 - Disputes

Article 1 - Definitions

In these terms and conditions, the following is understood to mean:

1. Cooling-off period : the period within which the consumer can exercise his right of withdrawal;
2. Consumer: the person or enterprise that enters into a distance contract with the entrepreneur.
3. Entrepreneur : the legal entity that offers products and/or services to consumers at a distance
4. Day : calendar day;
5. Right of withdrawal : the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
6. Distance contract : an agreement in which, within the framework of a system organised by the entrepreneur for the distance selling of products and/or services, exclusively one or more techniques for distance communication are used up to and including the conclusion of the agreement;
7. General Terms and Conditions : the present General Terms and Conditions of the entrepreneur.

Article 2 - Identity of the entrepreneur

Name of the entrepreneur: RETROPIECES BV
Registered address: Nude 30A, 6702 DL Wageningen, The Netherlands
Telephone number: +31 618924299, (9 am to 5 pm)
Email address: contact@citronpieces.com
CoC number: 9169230
VAT identification number: 817768245B01
Bank account. IBAN: NL43RABO 0129324531. Swift/BIC RABONL2U

Article 3 - Applicability

1. These general terms and conditions apply to every distance contract concluded and orders between the entrepreneur and the customer via the website.
2. The general terms and conditions will be sent free of charge to the consumer electronically or by other means upon request.
3. Situations not covered by these general terms and conditions shall be assessed 'in the spirit' of these general terms and conditions.
4. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions shall be interpreted 'in the spirit' of these general terms and conditions.

Article 4 - The offer

1. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
2. The offer is without obligation. The entrepreneur is entitled to modify and adjust the offer.
3. The offer contains a description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. Obvious mistakes or errors in the offer do not bind the entrepreneur.
4. All images and specifications provided in the offer are indicative only and cannot give rise to claims for compensation or termination of the agreement.
5. The entrepreneur cannot guarantee that the colors shown in illustrations correspond exactly to the actual colors of the products.
6. Each offer contains such information that it is clear to the consumer what the rights and obligations are that are associated with the acceptance of the offer. This concerns in particular:
   • the price including taxes;
   • an estimate of potential shipping costs;
   • whether or not the right of withdrawal applies;
   • the method of payment, delivery and execution of the agreement;
   • the other languages in which, besides Dutch, the agreement can be concluded;

Article 5 - The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set out therein.
2. If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.
3. The entrepreneur may—within legal frameworks—inform himself of all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or request with justification, or to attach special conditions to its execution.
4. The entrepreneur shall provide the consumer with the following information regarding the product or service, either in writing or in such a manner that it can be stored by the consumer in an accessible way on a durable data carrier:
   • a. the visiting address of the establishment of the entrepreneur where the consumer can go with complaints;
   • b. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
5. Every agreement is entered into subject to the suspensive conditions of sufficient availability of the relevant products.

Article 6 - Right of withdrawal

1. When purchasing products, the consumer has the option to terminate the agreement without giving reasons for a period of 7 days. This cooling-off period commences on the day after the consumer receives the product. During the cooling-off period, the consumer shall handle the product and packaging with care. He shall only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he shall return the product to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
2. If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 7 days of receiving the product. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 7 days. The consumer must prove that the delivered goods were returned in a timely manner, for example by means of proof of shipment.
3. If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is final.

Article 7 - Costs in the event of withdrawal

1. If the consumer exercises his right of withdrawal, he shall bear at most the costs of return shipment.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the online retailer.

 

Article 8 - Exclusion of the right of withdrawal

1. The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
   • a. produced by the entrepreneur in accordance with the consumer's specifications; this applies in particular to custom-cut fabrics and assembled articles.
   • b. which by their nature cannot be returned;
3. Exclusion of the right of withdrawal is only possible for services:
   • a. the delivery of which has commenced with the express consent of the consumer before the cooling-off period has expired;

Article 9 - The price

1. During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
2. The prices stated in the offer of products or services include VAT.
3. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 - Conformity and Warranty

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the statutory provisions and/or government regulations existing on the date of the conclusion of the agreement. The entrepreneur does not guarantee that the product is suitable for anything other than normal use.
2. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within two weeks of delivery. Products must be returned in their original packaging and in new condition.
3. The warranty does not apply if:
   • The consumer has repaired and/or modified the delivered products himself or has had them repaired and/or modified by third parties;
   • The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or in violation of the instructions of the entrepreneur and/or those on the packaging;

Article 11 - Delivery and execution

1. The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has provided to the company.
3. Subject to what is stated regarding this in Article 4 of these General Terms and Conditions, the company shall execute accepted orders with due speed but no later than within 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed at all or only partially, the consumer will be notified thereof no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without cost.
4. In the event of dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
5. If delivery of an ordered product proves impossible, the entrepreneur will endeavor to make a replacement item available.
6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise.

Article 12 - Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6, paragraph 1. The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
2. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs previously disclosed to the consumer.

Article 13 - Complaints Procedure

1. Complaints regarding the performance of the agreement must be submitted to the entrepreneur within 7 days of the consumer discovering the defects, fully and clearly described.
2. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
3. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
4. In the event of complaints that cannot be resolved through mutual agreement, the consumer must turn to Stichting WebwinkelKeur ( www.webwinkelkeur.nl ), which will mediate free of charge. If a solution is still not reached, the consumer has the option to have their complaint handled by Stichting GeschilOnline; its ruling is binding, and both the entrepreneur and the consumer agree to this binding ruling. Submitting a dispute to this dispute resolution committee involves costs that must be paid by the consumer to the committee.
5. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.

Article 14 - Disputes

1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law. This also applies if the consumer resides abroad.
2. The Vienna Sales Convention does not apply.